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After about 30 minutes of fiddling around with various settings, I was able to figure out what the problem was.Here’s how to connect to your wireless router if you are getting this message.First, click on the wireless icon in your taskbar and under Related Tasks, choose Change advanced settings.Now click on the Wireless Networks tab and select the network in the list at the bottom.When I put the CD in the computer, and after getting the Starting installation wizard message, a software setup screen then comes up with Select components.2 boxes with check marks on them. I told her that if we don't get this darn thing resolved before Sunday night, I'll just return it to Comcast and try another one. If the modem and the computer are within reasonable proximity, connect them with an ethernet cable.First box says Hardware enabling driver, second box says Software applications. I was happy to see that, when I accessed her wireless network, instead of almost instantly getting the [endless] certificate/Validating routine, I got that familiar opening of the box (Wireless Network Connection) with Type the key, and then click Connect. Disable the computer's wifi adapter and enable the ethernet port and reboot the computer. On the left side you will see "Change order of preferred networks" click on it.



Hi all, I just signed up (for my elderly mom) with Comcast for their hi-speed Internet service (performance level).If the box was checked, then that was why you were getting the “unable to find a certificate to log you on to the network” message because Windows is looking for one, but your wireless router is not setup for certificate security. Once I unchecked that box and tried to reconnect to the wireless network, everything worked fine! The following steps apply to a computer running Windows XP Professional Version 2002 with Service Pack 2.I can't provide you with a screen shot of how to do this because I don't have access to the Comcast gateway that you are using, or to a setup screen for your unnamed Wi Fi client. She still has the original box that the computer came in along with a bunch of discs, including the Driver Recovery CD.

Since I don't want to make matters worse than they are now, I haven't uninstalled the network card yet.

If that does not help, then consider uninstalling the Wi Fi netcard.